TERMS AND CONDITIONS:
Any personal information that is provided to Chic Hair Extensions is retained for the purposes of contact and shipping only and will not be distributed to third parties.
IMPORTANT- RETURNS / REFUNDS
•Our policy lasts 7 days and only if the product is faulty through manufacturing. We DO NOT issue refunds if you have simply changed your mind OR if you have worn the hair extensions.To be eligible for a return if faulty, your item be UNUSED and in the same condition that you received it. It must also be in the original packaging and we are to be notified as soon as the product is received accompanied by photos as proof the item is faulty. If 7 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
• If hair has been cut or coloured/altered in any way returns cannot and will not be accepted under any circumstances. Dying or changing the state of the hair extensions will void any warranty on all hair extensions.
• If you have purchased Clip in Extensions please inspect the hair BEFORE removing the bindings from the hair. Once the bindings have been removed we cannot accept a return.
• If a clip is loose these can easily be re-stitched back on using normal needle and thread. If a clip is broken we will happily send you a replacement clip so that you can sew it back on. Clips can and do break/come loose etc and as such we will replace the clip, but not the entire hair extension set. Clips are considered a consumable part of the hair extensions. Removing the bindings indicates acceptance on your part that the hair is in good condition and suitable for your use.
• PERMANENT hair extensions: (Itip,Utip,Tape-in,Weave)
Once installed we are unable to offer a product guarantee. As we have no control to where or what they are exposed to when the customer leaves your premises, also we have no direct control on the quality of the work carried out in the installation process. You acknowledge that there are always risks that PERMANENT hair extensions method could damage customers hair at your risk.
PLEASE READ CAREFULLY:
• CHIC Hair Extensions has two grades of hair extensions being Premium Grade and Luxe Grade. These ratings have been selected by Chic Hair Extensions to distinguish between our grades of human hair extensions. Other hair extension suppliers may have their own grading system. We are confident that our hair extensions are high quality 100% remy human hair.
• The life of the hair extensions is different for each person, depending on care of the hair, brushing, using blow dryers and hot irons, how they are installed, swimming, how often washed, etc. Some people like the hair extensions to always look new and replace them regularly. Other people continue to use the hair extensions even though they are not looking brand new.
Due to all these factors no one can give an exact amount of days hair will last for each person. They can last for many months or be easily ruined if not cared for properly. Hair extensions will always be subject to wear and tear over time. We will replace or refund hair extensions that do not meet the Consumer Guarantee Act 1993 if it applies. However we will not replace or refund hair extensions subject to normal wear and tear over time (generally hair extensions purchased more than 14 days ago will be subject to normal wear and tear so will not be replaced or refunded) or affected by more than normal usage or usage not in accordance with our instructions.