Any personal information that is provided to Chic Hair Extensions is retained for the purposes of contact and shipping only and will not be distributed to third parties.


• You must courier to us any items you consider faulty and wish to return. If we accept the items are faulty then we will refund the courier fee to you and replace the item. We DO NOT accept any responsibility for goods on return to us. This is the senders responsibility.

• We will not accept unauthorized returns of Hair Extensions.

If you receive your purchase and are in any way unhappy with it please contact us. Please also note: Before returning or exchanging, please make sure the cardboard part of the packaging has not been removed or damaged & the ties are still in place (these ties hold the extensions to the cardboard backing). Please do not remove the ties/plastic tags & attempt to replace them as this will make the extensions void & will not be refunded.

• Due to hygiene reasons we only offer exchanges on hair products that have not been opened, worn or tampered with (They can be removed from their plastic sleeve but cannot be removed from the cardboard holder & ties). All packaging must be returned with any return or exchange. Postage costs are non-refundable.

• If hair has been cut or coloured/altered in any way returns cannot and will not be accepted under any circumstances. Dyeing or changing the state of the hair extensions will void any warranty on all hair extensions.

• If you have purchased Clip in Extensions please inspect the hair BEFORE removing the bindings from the hair. Once the bindings have been removed we cannot accept a return.

• If a clip is loose these can easily be re-stitched back on using normal needle and thread. If a clip is broken we will happily send you a replacement clip so that you can sew it back on. Clips can and do break/come loose etc and as such we will replace the clip, but not the entire hair extension set. Clips are considered a consumable part of the hair extensions. Removing the bindings indicates acceptance on your part that the hair is in good condition and suitable for your use.

• PERMANENT hair extensions: (I tip,Tape in,)

Once installed we are unable to offer a product guarantee. As we have no control to where or what they are exposed to when the customer leaves your premises, also we have no direct control on the quality of the work carried out in the installation process. You acknowledge that there are always risks that PERMANENT hair extensions method could damage customers hair at your risk.

Our policy is to replace or exchange any item we accept is faulty. Only if we are unable to offer a similar replacement item will we consider a credit or refund (of the amount paid).

Our Right as a Supplier - We reserve the right to change prices and information at any time and without notice throughout this website.

• Chic Hair Extensions has two grades of hair extensions being AA grade and Premium grade. These ratings have been selected by Chic Hair Extensions to distinguish between our grades of hair extensions. Other hair extension suppliers may have their own grading system. We are confident that our hair extensions are amongst the best available and as good if not better than those from other suppliers.

• The life of the Hair extensions is different for each person, depending on care of the hair, brushing, using blow dryers and hot irons, how they are installed, swimming, how often washed, etc. Some people like the hair extensions to always look new and replace them regularly. Other people continue to use the hair extensions even though they are not looking brand new.

Due to all these factors no one can give an exact amount of days hair will last for each person. They can last for many months or be easily ruined if not cared for properly. Hair extensions will always be subject to wear and tear over time. We will replace or refund hair extensions that do not meet the Consumer Guarantee Act 1993 if it applies. However we will not replace or refund hair extensions subject to normal wear and tear over time (generally hair extensions purchased more than 14 days ago will be subject to normal wear and tear so will not be replaced or refunded) or affected by more than normal usage or usage not in accordance with our instructions.