Shipping Policy

  1. For shipping rates please click here
  2. All orders are subject to acceptance by CHIC Hair Extensions Ltd
  3. Prices, dates and products are subject to change without notice
  4. Your order will be processed and sent out via Courierpost for NZ customers and International Courier or International Air for international customers
  5. All overnight orders must first be processed. We process orders between 12-24 hours and then ship out for overnight delivery
  6. NZ customers please allow between 1-5 business days for your parcel to arrive and international customers 3-10 business days
  7. Any delivery date given by us will only be an ESTIMATE only and we will not be liable for any costs, loss, damages, charges or other expenses caused by late delivery or return to sender
  8. We are not responsible or liable for situations out of our control when waiting for your order to arrive, we ask that you are patient and we will get your order sent out as soon as we can
  9. Shipping costs are non-refundable 
  10. Items available for pre-order will be dispatched as soon as possible after the expected delivery date. Orders will not be refunded due to any delays from suppliers outside of our control. 
  11. In the case where Authority to Leave is selected and delivery shows as successful, CHIC Hair Extensions are removed of all responsibility, as the buyer has opted for a non secure delivery method
  12. Once your order has left our warehouse it is in the hands of the delivery company. Any delays caused by the delivery company and we cannot be held for any responsibility for these delays. 
  13. All prices are shown in New Zealand dollars NZD. These prices do not include your local sales taxes or import duties which you may be charged for upon the shipments entry into your country. It is at the discretion of New Zealand customs and import authorities
  14.  We ship Monday to Friday only and we do not ship on public holidays. During peak sessions we ask that you please allow an extra business day for dispatch due to high volume of orders.