Shipping Policy

  1. For shipping rates please click here
  2. All orders are subject to acceptance by CHIC Hair Extensions Ltd
  3. Prices, dates and products are subject to change without notice
  4. Your order will be processed and sent out via Courierpost Overnight Delivery for NZ customers and NZ Post International for International customers
  5. All orders will be processed within an estimated timeframe of 12-24 hours and then sent out for delivery Monday to Friday only. This excludes public holidays.
  6. During our busy periods, e.g Christmas, NYE, Easter etc there may be a delay in processing your order and we appreciate your patience 
  7. For NZ customers orders will be sent out via Courierpost Overnight Delivery. Please note for rural customers your order may take 1-2 business days. For our International customers please allow 3-10 Business Days for your order to arrive. 
  8. Any delivery date given by us will only be an ESTIMATE only and we will not be liable for any costs, loss, damages, charges or other expenses caused by late delivery or return to sender
  9. We are not responsible or liable for situations out of our control when waiting for your order to arrive, we ask that you are patient and we will get your order sent out as soon as we can
  10. Shipping costs are non-refundable 
  11. Items available for pre-order will be dispatched as soon as possible after the expected delivery date. Orders will not be refunded due to any delays from suppliers outside of our control. 
  12. In the case where Authority to Leave is selected and delivery shows as successful, CHIC Hair Extensions are removed of all responsibility, as the buyer has opted for a non secure delivery method
  13. Once your order has left our warehouse it is in the hands of the delivery company. Any delays caused by the delivery company and we cannot be held for any responsibility for these delays. 
  14. All prices are shown in New Zealand dollars NZD. These prices do not include your local sales taxes or import duties which you may be charged for upon the shipments entry into your country. It is at the discretion of New Zealand customs and import authorities
  15.  We ship Monday to Friday only and we do not ship on public holidays. During peak sessions we ask that you please allow for a delay to dispatch your due to high volume of orders. We appreciate your patience.